e: info@kooshi.co.uk

Returns

We have taken great pride in designing and bringing Kooshi to life. Every attention to detail has been carefully considered and we have only used high quality materials with your child’s safety and enjoyment in mind. We are always interested in your feedback so if you for some reason you are not satisfied  with your purchase or your product is faulty we are always ready to help. Please email us at info@kooshi.co.uk

Kooshi offers a 30-day return policy to exchange or receive a full refund, less the cost of shipping.

The following items cannot be returned or exchanged: 

  • Items without receipt or proof of purchase
  • Items purchased on sale
  • Used items, without all tags and/or wraps attached
  • Items showing signs of wear or use

To Return or Exchange an item, please complete your return slip and send it with your return item. We request that you send Kooshi products by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain your responsibility. We will reimburse your original shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)  All returns will have to be send to:

Kooshi returns c/o Gefco Forwarding

Unit 1 Mereside Park
Shield Road
Ashford
Middlesex
TW15 1BL

You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).